Shorephone 265 user guide advanced network systems, inc. One day, the addin for shoretel and outlook stopped working. Up to 1,000 calls can be listed in the history window. Shoretel sky communicator displays a presence icon next to each name in the. The icons on the right side of the bar provides status for current call manager calls. When you find the program shoretel call manager, click it, and then do one of the following. Shoretel ecc abandoned call call back and dial list. Microsoft, windows, windows nt, and activex are either registered. Shorephone 565g user guide advanced network systems. Now it will ask you for the server that is to be used. When the application is minimized a call manager icon appears in the windows status area. All functions available through personal call manager.
Call manager options and preferences window this window contains panels that are used to configure many call communicator options, components, and functions. Shoretel enterprise contact center shoretel enterprise contact center 9 using agent toolbar 11 1. This desktop call control application enables you to easily manage your phone calls. Oct 23, 2014 check that the smtp server has an allow relay set for the ip of the shoretel director server.
The options that are available depend upon the features for which the user is authorized. The dashboard, which can be deployed for use on ipads and mobile devices, also provides call center managers with a consolidated view of their call center while on the move. When you click the x in the upper right corner in any of call manager s windows, you are minimizing the application. Help information flow through your organization seamlessly to get more done faster and smarterwith the right calling, chat, collaboration and customer experience tools from mitel. Shoreware mobile call manager user guide hardwire telecom. They are either system mandatory or user definable. History is a record of each caller entry if available.
A double ring signals an internal call, while a single ring signals an external call. Running shoretel call reports after windows 10 creators update i have a unique problem and i am curious to see if anyone else has had this issue. How to download the shoretel communicator software. This means that you can move seamlessly between voice, video, or instant messages im. Rightclick the call manager icon in the windows status area. Click the shoretel icon to open the call communicator window and to return focus to the window. Open the shoretel remote tapi service provider entry and disable the hardware. If you are using a windows based computer, the shoretel communicator will load. Find shoretel software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web. Thought the features are somewhat similar, they work in different applications and not all for these features are available in the basic contact center.
In addition to initiating calls from the call history, voice mail, and quickdialer screens, the mcm software provides an interface similar to. Call manager windows can be maximized and minimized in any view. Make sure the smtp from address is setup in the voice mail options in the director server. Using shoretel communicator for windows will view differently on a mac. Using the call manager features chapel hill independent. Resting your cursor on the icon displays your phone number or extension. Grandmaster william cheung pressure point striking seminar day 1 duration. Log into the terminal server and install the call manager client as usual. Shoretel enterprise contact center change call profile. Nov 28, 2009 scripting tools in the shoretel contact center enable you to create very sophisticated call processing solutions. Shoretel communicator for iphone turn any phone call into a web conference shoretel communicator simplifi es operations by effi ciently connecting people and information. The call manager window will launch in the last view. Listen to voicemails and return calls with one tap. The personal or professional call manager has long been a key element in the success of the shoretel solution.
Users easily can turn a phone call into a web sharing session on the. Drag and drop with shoretel call manager i just got a new dell at work with windows 7, i also have shoretel call manager and when i had my old cpu i was able to drag phone numbers into the call manager, click enter and then my phone would dial the number. Scripting tools in the shoretel contact center enable you to create very sophisticated call processing solutions. If the information is available, the callers name, number, and the incoming call icon appear on your display, as shown in the figure below. Shoretel ecc abandoned call call back and dial list applications. It describes the for example, if you are participating in a conference call you can move the call. Shoretel enterprise contact center change call profile icon. Initial setup for the shoretel call manager once your computer has restarted, you will want to open the shoretel call manager. The system trunk through which the call was conducted. Open phone and modems under the control panel and click on the advanced tab you may have to enter an area code before you get the phone and modem dialog box 3. A progress bar shows you how long it will take to remove shoretel call. Determine the state of you extension by the color of the status bar.
The icons on the right side of the bar provides status for current shoretel communicator calls. The first time that you open the shoretel call manager, a window will appear that makes you go through the setup process. The status bar changes to reflect information about the currently connected call. To dial the contact specified by a call history entry, select the. Page 12 shoretel advanced applications atalog shoretel call handling mode chm schedule application overview automatically sets a group of phones into the configurable busy or available state based on a preset schedule phone states are set based on hour of the day for each day in the week. Shoreware mobile call manager quick reference guide. Professional call manager supports the following features. Maximizing call manager, simply doubleclick the call manager. Shoreware mobile call manager mcm is a java j2me application that runs on a mobile. User activity summary report in ie 11 and when you hit the run. I used to have our call manager software on a network share but cant find it anymore. Shoretel call manager does not connect to phone voip. Here are the steps to get call manager installed on a windows terminal server.
Shoreware call manager manual 1 c ha pt er1 introduction 1. Shoreware mobile call manager mcm is a java j2me application that runs on a mobile device such as a blackberry, for example, and enables the device to function as a shoreware extension while on the go. Outlook integration issues march 1, 2011 daniel s since we moved from shoretel 7. Move between active calls by clicking the toggle button. The callers name may be abbreviated to fit on one line. Open the shoretel communicator by clicking on the icon on your desktop. On shoretel 230 phones, the call key also blinks green. Shoretel contact center agent free download windows version. Now our clients can have access to everything the shoretel system has to offer no matter where they are. Shoretel contact center 6 introduces the shoretel contact center agent dashboard, a web based application which enables supervisors to publish customized dashboards for agents. First letter of your first name capitalized and your last name, first.
Shoretel communicator for windows user guide shoretel 11. To install the mcm client software on your mobile device. Shoretel personal call manager, stepbystep guide i. Jan 02, 2014 getting started active call area 1 shoretel 14.
Shoretel includes softphone and standard resolution video licenses with the purchase of professional call manager. Shoretel call manager software smart call manager v. Mar 26, 2015 grandmaster william cheung pressure point striking seminar day 1 duration. Ring tones, the blinking incoming call icon, and the flashing red led light in the top rightmost corner of your phone all identify an incoming call on your phone. Click the application button and select dial make call. Point and click to take action, or right click on an active call to immediately list all of your options. When i go into the addins for outlook, shoretel is listed as disabled. This video demonstrates the use of the powerful change call profile icon. Thats why we will install shoretel call manager on windows terminal server. On shoretel 265 phones, the call key also blinks green. Shoretel ecc with the awesome change call profile icon. From the windows desktop, click start programs shoretel shoreware contact center. Call profiles can be of two varieties in the shoretel enterprise contact center, short as shoretel ecc. Shoretel call manager software free download shoretel call.
On shoretel 565g phones, the call key also blinks green. Shoretel addin for outlook 2016 64bit not working solutions. Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. Right click the shoretel icon in the system tray and select dial make call.
I have had about 4 computers run the creators update for windows 10 and after it is done and you try to run a call report example. Shoretel communicator for windows user guide swcomms. Display options and preferences window do one of the following. Your shoretel ip phone offers icons to help indicate the operational state of. Business phone systems, voip, collaboration tools, call. If you have more than one active call, new calls are added to the bottom of the list. Status iconsprovides visual indication of the voicemail and phone status. Drag and drop with shoretel call manager microsoft. Call communicator viewing modes information technology. Actually, to be absolutely correct, we need to acknowledge that skill sets are another type of call profile, but we are including them as user definable. Information about the shoretel sky communicator unified communications tool that. Windows xp and newer both 32bit and 64bit machines are supported. The shoretel communicator for sametime plugin works with the following ibm client applications. Shoretel bb424 user guide sep 28, 2015 this book is intended for those who use the shoretel bb424.
Maximizing call manager, simply doubleclick the call manager icon in the windows status area. Shoretel enterprise contact center has several features that are often confused. Content area and content windows shoretel communicator for mac 1 shoretel 14. Shoretel communicator for windows is the application for the windows operating system. Click the remove or changeremove tab to the right of the program. Feb 22, 2018 i have installed shoretel communicator on a windows 10 enterprise 64bit os with office 2016 64bit installed.
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